A message tower on a floating island sending speech bubbles along a path to a waiting chair

Conversational AI for online stores in Doha

Every enquiry answered, in Arabic or English.

It replies on Instagram, Facebook and WhatsApp using only your verified product and policy information, asks one question at a time, and passes ready buyers to your team.

Tell us about your online store

Channels: WhatsApp, plus Instagram and Facebook DMs
Languages: Arabic and English
Knowledge: Your verified product and policy information
Handover: To a person, with a written summary

The problem

Shoppers ask, then wait.

The problem
Questions about size, stock and delivery arrive on WhatsApp, Instagram and Facebook at all hours.
How it feels
Your team cannot answer every message quickly, and buyers drift away while they wait.
Why it matters
A shopper who asks a question is ready to buy, and deserves an answer now.

A dim message tower on a floating island with unanswered messages piling up and falling off the edge

How we help

An assistant that knows your products, and knows when to call your team.

We run Meta campaigns and social channels for online stores, so we know the questions shoppers ask before they buy.

Answers only from your verified product and policy information.
Replies in Arabic or English, on WhatsApp and Meta DMs.
Hands ready buyers to your team with a written summary.

Example conversation: the assistant shares the matching product with its link — Example: a real product, a real link

Example handover summary passed to the team: language, interest, request and open item — Example: the handover summary

The plan

Three steps to answering every enquiry.

1Tell us about your enquiries
Your channels, languages and the questions you get most.
2We train and test it
We verify your product and policy information and test real scenarios with your team.
3Switch it on
It starts answering, and hands ready buyers to your team.

Tell us about your online store

What you get

Answers from verified knowledgeReplies come only from your approved product and policy information. It never invents prices, stock or policies.
Arabic and EnglishIt replies in the language the shopper writes in.
Handover to your teamReady buyers are passed to a person with a short written summary, and the assistant goes quiet once a person takes over.
Every conversation loggedEach conversation and its status is recorded, so nothing falls through the cracks.

From first message to a ready buyer.

The same calm sequence for every enquiry, at any hour.

01
Greet The first reply
What happens
It replies in the shopper's language, about the product or ad they came from.
You receive
A reply without the wait.
02
Qualify One question at a time
What happens
It asks only what it needs, one question at a time, from your verified information.
You receive
The details your team would ask for.
03
Recommend The right products
What happens
It suggests one to three matching products, with links.
You receive
Shoppers sent to the right product page.
04
Hand over Your team
What happens
When a buyer is ready, or asks for a person, it passes the conversation on with a written summary.
You receive
A summary, not a transcript to read.
05
Follow up Once, then stop
What happens
If the shopper goes quiet, one reminder goes out inside WhatsApp's 24-hour window. Opt-outs are respected immediately.
You receive
A logged result for every enquiry.

Example conversation

One conversation, start to handover.

An example built from tested scenarios, not a real customer. The shopper writes in Arabic, the assistant answers from verified information, then passes the conversation to the team.

Replies in the shopper's language
Never invents prices, stock or policies
Hands over to a person when it matters
Writes a short summary for your team

Example conversation, for illustration.

What changes.

Without it

Messages waiting until morning
Your team repeating the same answers all day
Buyers who give up and leave

With it

An answer in the shopper's language, at any hour
Your team free for the conversations that need a person
Ready buyers handed over with a summary

Questions people ask

What is an AI customer service assistant for an online store?

It is an assistant that answers shoppers' messages for the brand. ABECODS builds one for online stores in Qatar and the GCC that replies on Instagram, Facebook and WhatsApp in the shopper's language, uses only verified product and policy information, and hands ready buyers to a person with a written summary.

Which channels does the assistant answer?

WhatsApp, and direct messages on Instagram and Facebook. It replies in the same channel the shopper used.

Does it reply in Arabic?

Yes. It replies in Arabic or English, matching the language the shopper writes in.

Will it make up prices or stock?

No. It answers only from your verified product and policy information. When it does not know, it hands the conversation to your team.

When does a person take over?

When a buyer is ready or asks for a person. The assistant passes on a written summary and goes quiet once your team replies.

Does it chase shoppers?

At most one reminder, inside WhatsApp's 24-hour window, then it stops. Opt-outs are respected immediately.

What do we need to provide?

Your product and policy information for us to verify, access to your Instagram, Facebook and WhatsApp accounts, and someone on your team to receive handovers.